-Once an order is placed it cannot be canceled.
-For domestic orders, please allow at least 5-7 business days for order processing and verification. For international orders, please allow at least 7-10 business days for order processing and verification.
-To protect our customers, Steadbrook is unable to change/intercept the shipping address of a package to alter its delivery, and Steadbrook will only ship to the address provided at checkout, which must match the billing address. However, any packages shipped with UPS can be scheduled tp pick up at a UPS location or reschedule a delivery date via the UPS My Choice service.
-Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
-Steadbrook LLC reserves the right to cancel any order placed online as we see fit.
-We are unable to combine shipping on multiple orders.
-All of our shipments are picked up daily directly by multiple shipping couriers, and can take an additional 24-48 hours to update. If you are concerned about the status of any shipment do not hesitate to reach out and we would be more than happy to look into it.
-Orders over $3500.00 require further identification in the form of government identification that matches the billing address of the card used.
-We want to help you find something that is exactly what you are hoping for! If for any reason the item you purchased is not to your satisfaction, we are happy to accept returns only for store credit or exchanges. Unfortunately, we are unable to offer cash or credit returns under any circumstance.
-Products must be returned in brand new/unworn condition with all original tags and packaging within 2 weeks of purchase.
-Footwear should be placed inside both its original shoe box and a shipping box in order to prevent any damage that may occur during transportation.
-For domestic returns, customers will be granted a store credit equal to the amount of item(s) returned, minus an $8 restocking fee. A shipping label will be generated upon request of a return or exchange. The online store credit CAN be used for both in-store and online purchases.
**Any items sold during end of season sales or past season items sold marked down or on sale are considered final sale, and are not eligible for any kind of exchange.**
Fees & Taxes
-Prices do not include shipping taxes and duties. Buyer is responsible for all duties/import custom fees. We are unable to adjust shipping invoices for these purposes as they must reflect original product value.
-UNDER NO CIRCUMSTANCES WILL YOUR PERSONAL INFORMATION BE SHARED OR SOLD TO THIRD PARTIES.